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Q:
We think our machine has a paper jam. What do we do? A: Remove the paper that is jammed in your machine. Normally when there is a paper jam, there is a message on your display, or there is a light that shines next to a lightning bolt type picture. On most of the newer machines, there is also a jam 'code', which will indicate where the jam actually is. Normally you can open the front cover of the machine and there would be a diagram of the machine, and a 'code' next to each of the points that a piece of paper would normally jam. Sometimes you may need to look up the 'code' in the book that came with your machine to locate the jam. It will also tell you how to clear the jam. If you have tried all of the procedures indicated on the front cover, or in the manual, and you still cannot locate your jam, then contact us for service. -- 
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