General Faqs:
What are the hours of Accu-Copy?
How do we contact Accu-Copy if
we need Service?
Where is Accu-Copy located? How do
we get there?
Do we have to bring our equipment to Accu-copy to receive service?
What purchase options are available for
our company to use?
Our company is not located in Michigan. Will Accu-Copy ship
our purchases to us?
Why is a Maintenance Agreement Important?
What is included in our Maintenance Agreement?
How do we renew our Maintenance Agreement?
Panaboard Faqs:
What is a Panaboard?
On a Panaboard, what does it mean to have
2 or 4 panels?
What requirements are there to use a Panaboard with a
PC?
We just set up our Panaboard and tried to use it.
When we try to erase the drawing, it does not come off very well. What did we
do wrong?
Our Panaboard has developed dark lines and/or splotches
in either the top right or top left side when printed. What may be
wrong?
We do not want to use the built in printer from our
Panaboard that is connected to a PC. Can we re-direct the print to
another printer on our network?
Digital Copier / Scanner Faqs:
Why is a digital copier better than an analog copier?
Why can’t we send our e-mail out using the Internet Fax option?
We have a wrench displayed on the LED on our Fax or Copy machine. What do we do?
We think our machine has a paper jam. What do we do?
Our copier turns off or goes into sleep mode too soon. Can this be changed?
What is a Super G3 Fax?
What is ‘Push-Type’ network scanning?
What is 'Digital Sky Shot'?
Refurbished Equipment Faqs:
What is a 'Refurbished' piece of equipment?
Is there any kind of warranty on Refurbished equipment?
We loaded paper into our Copier, Printer or Fax machine. It now says that there is a paper jam, even though there is not one. Why?
Why is it important to use quality toner, developer, and drums in
our equipment?
Our copier, fax machine, or printer turns off or goes into sleep mode too soon. Can this be changed?
Fax Machine Faqs:
Our received faxes have white streaks when they print out. What is the most likely cause?
Our copies from our Fax machine or copier have a lot of black streaks or black marks. What may be causing this?
What is a Super G3 Fax?
Our Fax Machine turns off or goes into sleep mode too soon. Can this be changed?
The recipient of our faxes are complaining that there
are streaks on the fax that they have received from us. What is probably wrong?
What is the difference between plain paper and thermal
paper fax machines?
Computer Faqs:
We are trying to set up network printing with our printer or copier. What steps need to be taken?
We have a Mac (Apple) network. Can we use the Panasonic DPMS to scan to our desktop?
Can we share information from a PC based computer with a MAC/Apple based computer?
We think there is a virus or trojan on our computer. What should we do?
We can not get to the Internet or connect to the network with our PC. What can we do?
We can not print to our network printer or copier machine. What can we do?
The computer will not turn on. What can we do?
The computer will not start windows properly. It keeps trying to start up, but stops and restarts over and over again. What can we do?
Service And Parts Faqs:
Can we replace our own Toner cartridge, or do
we have to have a service technician do it?
Can we replace our own Drum cartridge, or do
we have to have a service technician do it?
Can we replace our own Developer, or do
we have to have a service technician do it?
Where can we go to get updated drivers for
our Panasonic Equipment?
